BIOCLINIC MEDICAL CENTER · ABU DHABI
Our Policy.
Information for a comfortable, informed visit.
Material Usage
At Bioclinic, we have a strict policy of ensuring all materials and products used adhere to the guidelines of DOH. Our management do not consent to using any non-licensed products. Clients health is of the utmost importance and will not be compromised.
Your health & consent
Clients must disclose all relevant health conditions, allergies, medications, and past/present treatments when completing the Bioclinic Consultation Form. Full and accurate disclosure is the client’s responsibility to ensure safety and optimal results.
Appointments & payment
Please arrive on time. Late arrivals will shorten your session but will be charged in full. Client forfeits the rights to demand extra time during the session when late to avoid disruption of services to future appointments
Confirmations are sent 2 days prior & reminders 1 day before.
Cancellations/rescheduling require 24 hours’ notice. No-shows result in session/ package forfeiture and may be charged in full.
Packages, refunds & products
Treatments are non-refundable once commenced.
Packages and special offers are non-transferable.
Packages are valid for 6 months. Clients who do not attend their appointments without 24 hours prior notice will have their session deducted.
Request expiry, transfer, refund and product-return terms before purchasing. Gift voucher conditions are stated at issue.
Treatment & aftercare
Each client is unique. Bioclinic does not guarantee results as individual factors (i.e, Lifestyle, Hormones, Genetics) may vary. Follow your clinician’s preparation and aftercare instructions, report unexpected symptoms promptly, and avoid self-medication.
Privacy & photography
Patient information and clinical images must be handled confidentially under applicable UAE law and Department of Health – Abu Dhabi (DOH) requirements. Clinical use and any optional publicity use of photographs should be explained separately. Ask the clinic about access to your records or privacy concerns.
A safe, respectful visit
Tell us if you are unwell. Ask before bringing children or guests into treatment rooms. Guardian consent may be required for minors. Keep valuables secure. Respect staff and other patients.
Accessibility & feedback
Contact Bioclinic about assistance needs, questions or complaints. Ask reception to direct written concerns to management.
Patient information: DOH healthcare data privacy. For regulatory enquiries, visit DOH Contact Us.